Kora Live Terms and Conditions

1 Introduction

Welcome to kora live. These terms and conditions govern your use of the kora live platform, including all games, payment services, promotions, and any other features available through the website or app. By accessing kora live, creating an account, or placing any bet, you confirm that you have read, understood, and agreed to these terms in full.

Kora live is operated as an online gaming and casino platform serving players in Bangladesh. These terms apply to all registered users of kora live regardless of how they access the platform — whether through a desktop browser, mobile browser, or the kora live app. If you do not agree with any part of these terms, you should not use kora live.

These terms should be read alongside the kora live Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and kora live. Where there is any conflict between these documents, these terms and conditions take precedence.

2 Eligibility

To use kora live, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. Kora live does not permit minors to register or play under any circumstances.
• You must be accessing kora live from a jurisdiction where online gaming is not prohibited by local law. It is your responsibility to verify this before registering.
• You must not be a current employee, contractor, or close family member of an employee of kora live or any of its affiliated companies.
• You must not have a previously suspended or permanently banned account on kora live. Creating a new account to circumvent a ban is a violation of these terms.
• You must be acting on your own behalf and not on behalf of any third party when registering or placing bets on kora live.

Kora live reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of pending withdrawals pending investigation.

3 Account Registration

Each player is permitted to hold only one active account on kora live. Duplicate accounts — whether created intentionally or accidentally — will be merged or closed, and any bonuses claimed across multiple accounts will be forfeited.

When registering on kora live, you must provide accurate and complete information including your full name, date of birth, and a valid contact number. This information is used to verify your identity and process withdrawals. Providing false or misleading information is a breach of these terms and may result in permanent account closure without return of funds.

You are responsible for maintaining the confidentiality of your kora live login credentials. Do not share your username or password with anyone. Kora live will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your authorisation, contact kora live support immediately.

4 Deposits & Payments

Kora live accepts deposits via bKash, Nagad, and Rocket. All deposits are credited to your kora live account balance in real time once the transaction is confirmed by the payment provider. The minimum deposit amount on kora live is ৳20.

All deposits must be made from a payment account that belongs to you. Kora live does not accept deposits from third-party accounts. If a deposit is identified as originating from an account not registered in your name, the deposit may be reversed and your kora live account may be suspended pending investigation.

• Deposits are processed in Bangladeshi Taka (BDT) only.
• Kora live does not charge fees on deposits, though your payment provider may apply their own transaction charges.
• If a deposit does not appear in your kora live balance within 15 minutes, contact support with your transaction reference number.
• Kora live reserves the right to request proof of payment for any deposit if required for verification purposes.

5 Withdrawals

Withdrawals from kora live are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to protect the security of your funds. Kora live processes withdrawal requests promptly, typically within a few hours during normal operating conditions.

Before your first withdrawal, kora live may require you to complete identity verification. This is a standard procedure and is required to comply with anti-money laundering obligations. You will be asked to provide a copy of a valid government-issued ID and, in some cases, proof of your payment method.

• The minimum withdrawal amount on kora live is ৳100.
• Withdrawals are only processed to accounts registered in your name.
• Kora live does not charge withdrawal fees, though your payment provider may apply charges on their end.
• Funds that were deposited but never wagered may be subject to additional verification before withdrawal.
• Kora live reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity or a breach of these terms.

6 Bonuses & Promotions

Kora live offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the specific terms stated at the time the bonus is offered, in addition to the general bonus rules outlined here.

Unless stated otherwise, all bonuses on kora live are subject to a wagering requirement before they can be withdrawn. The wagering requirement means you must bet the bonus amount a specified number of times before the bonus balance becomes eligible for withdrawal. The exact wagering requirement will be stated in the promotion details.

• Bonuses are valid for the period stated in the promotion. Unused bonuses expire automatically after this period.
• Only one bonus may be active on your kora live account at a time unless the promotion explicitly states otherwise.
• Bonuses are non-transferable and cannot be exchanged for cash directly without meeting wagering requirements.
• Kora live reserves the right to withdraw or modify any bonus offer at any time without prior notice.
• If kora live determines that a player is abusing the bonus system — including through the use of multiple accounts or coordinated betting patterns — all bonuses will be forfeited and the account may be suspended.
• Bets placed using bonus funds that are later voided or cancelled will not count toward wagering requirements.

7 Game Rules & Fair Play

All games available on kora live — including slots, live games, keno draws, and sports-themed titles — operate using certified random number generation (RNG) technology. This ensures that every outcome is independent, unpredictable, and fair. Kora live does not manipulate game outcomes in any way.

Each game on kora live has its own specific rules, payout structure, and return-to-player (RTP) percentage. These details are available within the game interface. It is your responsibility to read and understand the rules of any game before placing a bet. Kora live is not responsible for losses resulting from a player's misunderstanding of game rules.

• In the event of a technical error during a game round, kora live reserves the right to void the affected round and return the bet amount to the player's balance.
• If a game result is disputed, kora live's internal records will be used as the definitive reference. These records are maintained securely and are available for review upon request.
• Kora live reserves the right to remove or modify any game from the platform at any time without prior notice.

8 Prohibited Activities

The following activities are strictly prohibited on kora live. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any other tool to interact with kora live games or systems in a way not intended for normal player use.
• Colluding with other players to gain an unfair advantage in any game on kora live.
• Exploiting software bugs, glitches, or errors in kora live games or systems. Any winnings obtained through exploitation of a known or unknown bug are void.
• Using kora live for any form of money laundering, fraud, or other illegal financial activity.
• Registering multiple accounts to claim bonuses more than once or to circumvent account restrictions.
• Providing false identity information or impersonating another person during registration or verification.
• Attempting to reverse-engineer, copy, or reproduce any part of the kora live platform, games, or software.

9 Account Suspension & Closure

Kora live reserves the right to suspend, restrict, or permanently close any account at its discretion if there is reasonable evidence of a breach of these terms, fraudulent activity, or behaviour that poses a risk to the integrity of the platform or other players.

If your kora live account is suspended, you will be notified by email or in-platform message. During a suspension, you will not be able to log in, deposit, withdraw, or place bets. Kora live will investigate the reason for suspension and communicate the outcome within a reasonable timeframe.

• If a suspension is found to be in error, your account will be reinstated and any affected transactions will be reviewed.
• If a suspension results in permanent closure due to a confirmed breach of terms, any remaining balance may be forfeited depending on the nature of the breach.
• You may also request voluntary account closure at any time by contacting kora live support. Any remaining real-money balance will be returned to your registered payment method after standard verification.

10 Responsible Gaming

Kora live is committed to providing a safe and responsible gaming environment. We believe that gaming should be an enjoyable activity, and we take our responsibility to support players who may be experiencing difficulties seriously.

Kora live provides the following responsible gaming tools, all of which are accessible from your account settings:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit into your kora live account.
• Session time reminders — receive notifications after a set period of continuous play.
• Self-exclusion — temporarily or permanently exclude yourself from kora live if you feel you need a break.
• Reality checks — periodic on-screen reminders showing how long you have been playing and your net position for the session.

If you are concerned about your gaming habits or those of someone you know, please visit the kora live Responsible Gaming page for more information and support resources.

11 Privacy & Data

Kora live collects and processes personal data in accordance with its Privacy Policy. By registering on kora live, you consent to the collection and use of your data as described in that policy. Your data is used to operate your account, process transactions, verify your identity, and improve the kora live platform.

Kora live does not sell your personal data to third parties. Data may be shared with payment processors, identity verification services, and regulatory bodies where required by law or necessary to operate the platform. All data is stored securely using industry-standard encryption.

You have the right to request access to the personal data kora live holds about you, to request corrections, and in certain circumstances to request deletion. To exercise these rights, contact kora live support at [email protected].

12 Limitation of Liability

Kora live provides its platform on an "as is" basis. While we work hard to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Kora live is not liable for losses resulting from platform downtime, technical errors, or interruptions outside our reasonable control.

• Kora live is not responsible for any loss of data, profits, or opportunity arising from your use of the platform beyond what is directly caused by our own negligence.
• Kora live's total liability to any player in connection with their use of the platform is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.
• Nothing in these terms limits kora live's liability for fraud, death, or personal injury caused by our negligence.

13 Changes to These Terms

Kora live may update these terms and conditions at any time. When material changes are made, kora live will notify registered players via email or an in-platform notification. The updated terms will be published on this page with a revised "last updated" date.

Your continued use of kora live after the effective date of any changes constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using kora live and contact support to close your account and withdraw any remaining balance.

14 Contact Us

If you have any questions about these terms and conditions, or if you need to raise a concern about your kora live account, please get in touch with the support team. Kora live support is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: available directly within your kora live account after login
• FAQ: visit the kora live FAQ page for answers to common questions

For concerns related to responsible gaming, please visit the Responsible Gaming page. For information about how kora live handles your personal data, see the Privacy Policy.